Privacy Policy
IntelliLine Solutions ("IntelliLine," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, calling us, or submitting a form, you agree to the practices described here.
Information we collect
- Contact details you provide — such as your name, phone number, email address, company, and any message or details you share when you call us, complete a form, or book a consultation.
- Call information — when you call, our AI and live-agent answering service may capture details of your inquiry, along with call notes and outcomes, to serve you and follow up.
- Usage data — basic technical information such as browser type, device, and pages visited, collected automatically to operate and improve our site.
How we use your information
- To answer your calls, respond to inquiries, and provide our services.
- To qualify leads, schedule and confirm appointments, and provide customer support.
- To send you follow-up communications by email and text message that relate to your inquiry, appointments, and account, where you have consented.
- To operate, maintain, secure, and improve our website and services.
SMS / text messaging
If you provide your mobile number and opt in, we may send you SMS text messages related to your inquiry, appointment scheduling and reminders, and account updates. Text messages are sent from (619) 304-6184. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for help. Consent to receive text messages is not a condition of purchasing any goods or services. See our SMS Terms & Conditions for full details.
No mobile information (including your phone number and SMS opt-in consent) will be shared with or sold to third parties or affiliates for their own marketing or promotional purposes. Mobile opt-in data is not shared with third parties for these purposes under any circumstances.
Site measurement and analytics
We use Google Analytics, a measurement service provided by Google LLC, to understand how this website is used so that we can improve it. Google acts as our service provider for this purpose and processes the information on our behalf.
When you visit this website, Google Analytics may collect:
- the pages you view, and how long you spend on them;
- how you arrived — for example from a search engine, another website, or a direct visit;
- your general device type, browser and screen size;
- an approximate location, derived from your IP address at the time of the visit and used to determine a country, region or city rather than stored as your address in the reports we see;
- interactions such as clicks on links that lead away from this site, file downloads, and how far down a page you scroll;
- an identifier stored by your browser, which allows a repeat visit to be told apart from a first visit.
We use this information in aggregate, to see which pages are useful and where people give up. We do not use Google Analytics to identify you personally. We do not send your name, phone number, email address, or the contents of any form you submit, into it. We do not use it to build advertising audiences or to follow you across other websites.
You can stop Google Analytics from measuring your visit by installing Google’s opt-out browser add-on at tools.google.com/dlpage/gaoptout, or by using your browser’s settings to block or clear site data for this website. Doing so will not affect your ability to read this site, submit a form, or call us. Google’s own explanation of how it handles data from sites that use its services is at policies.google.com/technologies/partner-sites.
This website also includes a chat widget supplied by a third-party provider. It stores an identifier in your browser so that a conversation can continue as you move between pages. Anything you type into that chat is handled in the same way as any other message you send us, as described elsewhere in this policy.
This website does not respond to browser “Do Not Track” signals, because no common standard for honouring them has been agreed across the industry. The opt-out described above works regardless of that setting.
How we share information
We do not sell your personal information. We may share information only with trusted service providers who help us operate our business (for example, telephony, scheduling, email, and CRM providers) and who are bound to protect it, or when required by law. As stated above, mobile opt-in and SMS consent data are never shared with third parties or affiliates for marketing purposes.
Data retention & security
We retain personal information only as long as necessary for the purposes described here or as required by law, and we use reasonable administrative, technical, and physical safeguards to protect it. No method of transmission or storage is completely secure.
Your choices
You may opt out of text messages at any time by replying STOP, and unsubscribe from marketing emails using the link in those emails. You may request access to, correction of, or deletion of your personal information by contacting us using the details below.
Children's privacy
Our services are not directed to children under 13, and we do not knowingly collect their personal information.
Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page with an updated date above.
Contact us
IntelliLine Solutions
Phone: (833) 546-8355
Email: support@intellilinesolutions.com