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Autonomy Opportunity Score

Fourteen questions, about three minutes. A directional read on how much of your operation could reasonably be automated, agent-run or handed to a human layer — and where to start.

01How many people work in the business?

1–45–1920–99100+

02How many locations or service areas?

OneTwo or threeFour to tenMore than ten

03Roughly how many inbound calls and enquiries a month?

Under 100100–500500–2,000Over 2,000

04How many of those go unanswered or to voicemail?

Very fewSome, mostly after hoursA meaningful numberWe honestly do not know

05How quickly does a new enquiry typically get a real response?

MinutesWithin a few hoursSame or next dayIt varies a lot

06How does follow-up happen today?

Automated and consistentPartly automatedSomeone remembersIt mostly does not

07Hours a week your team spends on repetitive admin?

Under 55–1515–40More than 40

08How many separate software systems are involved in serving a customer?

One or twoThree or fourFive to eightMore than eight, or spreadsheets

09How much demand arrives outside business hours?

Almost noneSomeA lotIt never stops

10How dependent is the business on appointments or scheduled work?

Not at allSomewhatHeavilyEntirely

11How are reports and numbers produced?

AutomaticallySemi-automaticallyBy hand each timeWe do not really have them

12Do you systematically re-contact lapsed customers or dead leads?

Yes, automatedOccasionallyRarelyNever

13How much AI or automation is in place today?

A lot, working wellSome, patchyAlmost noneNone

14Can you see, right now, every open opportunity and its status?

Yes, in one placeMostlyNot reallyNo

0 of 14 answered

How to read this. The score is directional, not scientific. It weighs volume, response behaviour, manual load, systems fragmentation and after-hours demand to indicate how much opportunity is likely to exist — it does not measure your business, and it does not promise a saving. Anyone presenting a number like this as a guaranteed return is selling you something. The useful output is the conversation it points at.

Talk through what your score actually means.

Thirty minutes. Bring the score, and we will tell you which part is worth doing first.

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