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For law firms and legal professionals
24/7 legal answering and client intake
A prospective client calling after an arrest, an accident or a family crisis rarely calls twice. IntelliLine answers your firm's line on the first ring, at any hour, then hands the caller to a trained agent who takes the call properly, captures the intake your firm requires and gets urgent matters in front of the right attorney.
Prefer to talk now? Call (833) 546-8355.
- ●Live agents 24/7, including weekends and holidays
- ●Intake run to your firm's own script
- ●Urgent matters escalated your way
What our agents handle for your firm
We are not a message-taking answering service. Agents work from procedures built with your firm, so a caller reaches someone who knows what to ask and what to do next.
- New-client intake to your firm's questions
- Caller details needed for your conflict check
- Practice-area screening and qualification
- Consultation scheduling, confirming and rescheduling
- Existing-client message capture and delivery
- After-hours, weekend and holiday coverage
- Urgent attorney notification and on-call routing
- Lead capture from advertising and referral campaigns
- Follow-up coordination on enquiries that have gone quiet
- Approved general information about the firm
- Screening of solicitations and routine calls
- Overflow cover when your front desk is at capacity
Our agents do not provide legal advice and make no representation about the likely outcome of any matter. They gather information, communicate the details your firm has approved, schedule the next step and route the matter according to your instructions.
How the line runs
Every account is built around how your organisation actually works — your greeting, your intake questions, your escalation path.
Answered on the first ring
No queue, no voicemail, no hold at the front. The call is picked up immediately in your business name, at any hour, weekends and holidays included.
Who is calling, and why
Before anyone is put on hold, the caller's details and reason for calling are taken down using the intake questions you approved.
A trained agent takes it from there
The call is handed to one of our live agents — a person who can use judgment, follow your procedures and act. Agents are available 24/7.
The right next step happens
Urgent matters come straight through to you or escalate along your contact chain. Everything else is captured, scheduled or routed to your rules.
Where the line matters most
The 11pm call after an arrest
The caller is frightened and will keep dialling firms until someone picks up. An agent answers in your name, takes the details calmly and follows your after-hours escalation path.
The intake that decides the case value
Dates, parties, injuries, insurers, deadlines. Agents ask the questions your firm specified, in your order, so the file lands on the attorney's desk usable rather than half-complete.
The conflict you need to catch early
Agents collect the identifying details your conflict process needs before a consultation is offered, so the check happens before the firm is committed.
The campaign that outruns your front desk
When a billboard, a paid campaign or a referral wave lands, the extra volume is absorbed instead of going to voicemail.
Why firms use IntelliLine
Legal calls are urgent, confidential and commercially important. They deserve better than a phone tree or a stranger reading from a generic card.
Trained, not scripted
Agents follow your procedures but keep the judgment to recognise distress, hesitation and a matter that does not fit the menu.
Your firm's voice
Greeting, tone and approved answers are yours. Callers experience your firm, not a call centre.
Discretion by default
Agents do not disclose schedules, contact details or case information beyond what your firm has expressly authorised.
Questions law firms ask
Do I speak to a real person?
Yes. The line is answered on the first ring so nobody waits, your caller's details and reason for calling are taken down, and the call is then handed to one of our agents — a trained person who can use judgment, follow your firm's procedures and act. Agents are available 24 hours a day.
Can agents run our intake questionnaire exactly as written?
Yes. Intake questions, their order, the required fields and the wording are set with your firm during onboarding and followed consistently on every call.
Do we keep our existing phone number?
Yes. Your number stays yours. Coverage is arranged around it, whether that is full 24/7 answering, after-hours only, or overflow when your front desk is busy.
What happens when a caller needs an attorney immediately?
Agents follow the escalation path your firm defines: transfer to a designated person, notify the on-call attorney, or work down your contact chain until someone is reached.
Will agents give legal advice?
No. Agents gather information, share only the general information your firm has approved, schedule the appropriate next step and route the matter. They never advise on a matter.
How long does it take to get running?
Onboarding is a working session covering your greeting, intake questions, escalation rules and on-call contacts. Book a consultation and we will walk your firm through the timeline for your setup.
Put a trained agent on your firm's line
Book a consultation and we will map your intake, escalation and after-hours coverage together.