Privacy Policy

We collect the following types of information:

Account information: When you contact us or sign up for service we collect your name, title, organization name, email address, and phone number.

Call data: We collect information about calls handled on your behalf including caller name, phone number, call purpose, and any details captured per your call script.

Billing information: Payment and billing details are processed by our payment processor. IntelliLine does not store credit card or banking information directly.

Communications: If you contact us by email or phone we retain those communications to serve your account.

Usage information: We collect standard information about how you interact with our website including pages visited and device information.

We use the information we collect to:

— Provide and operate the IntelliLine answering service — Deliver call summaries and notifications per your instructions — Process billing and manage your account — Respond to support requests and inquiries — Improve our service and agent training — Comply with legal obligations

We do not sell your personal information to third parties. We do not use your information for advertising purposes.

Confidentiality is central to our service. All IntelliLine agents are trained in discretion protocols and are contractually required to maintain the confidentiality of your callers and your organization.

Call summaries are delivered only to the contacts you designate. We do not share call details with any third party except as required by law or as necessary to operate the service (e.g. our secure notification delivery systems).

Calls may be recorded for quality assurance and training purposes. Recording practices comply with applicable state and federal wiretapping laws.

We share your information only with service providers necessary to operate IntelliLine:

Notification delivery: We use secure email and SMS delivery providers to send you call summaries and account notifications.

Billing: Payment processing is handled by our payment processor. Their privacy policy governs their use of your financial data.

Hosting and infrastructure: Our platform is hosted on secure cloud infrastructure. Providers may process request logs as part of normal operations.

We require all service providers to maintain appropriate security standards and only use your information to provide services to IntelliLine.

We implement industry-standard security measures to protect your information:

— All data is encrypted in transit using HTTPS/TLS — Access to account and call data is restricted to authorized personnel — Agent systems are access-controlled and monitored — We conduct regular security reviews

No method of transmission over the internet is 100% secure. While we strive to protect your information we cannot guarantee absolute security.

We retain your account information for as long as your service agreement is active. Call records and summaries are retained for 90 days by default unless you request a different retention period.

If you terminate service we will delete your personal information within 30 days except where we are required to retain it for legal or billing compliance purposes.

Billing records may be retained for up to 7 years for tax and legal compliance.

You have the following rights regarding your personal information:

Access: You can request a summary of the personal information we hold about your organization at any time.

Correction: You can update your account information by contacting us directly.

Deletion: You can request deletion of your account and associated data by contacting us. We will process deletion requests within 30 days.

California residents have additional rights under the California Consumer Privacy Act (CCPA) including the right to know what personal information is collected, the right to deletion, and the right to opt out of sale. We do not sell personal information.

Our website uses cookies to maintain session state and analyze traffic. We do not use cookies for advertising or cross-site tracking.

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our website.

We may update this Privacy Policy from time to time. We will notify active clients of significant changes by email. Your continued use of IntelliLine after changes become effective constitutes acceptance of the updated policy.

Questions about this Privacy Policy or how we handle your information:

Email: privacy@intellilinesolutions.com Website: intellilinesolutions.com